I thought my search was going to be as simple as Googling, "who is a good HIV doctor" and figuring the first one that popped up was going to be the best because Google always put the best search result at the top right? I was proven wrong as going through the results was now becoming complicated as I discovered many medical providers had limited hours and saw clients only on a particular day of the week. Some made you go through endless electronically phone prompts just to get to the receptionist and sometimes when you finally got to the receptionist you knew that person could benefit in Customer service 101, 102 and 103. Some didn’t accept my insurance or were based in locations that would be to difficult to get to without using a passport.
In my circumstances I was in a unique position denied to others based on the health care system in this country. Being insured I had a choice between a clinic and a private doctor. Both I feel have their benefits as well as drawbacks. Coming from a clinic setting where everything you need is under one roof, I felt that maybe at my stage I would be ready for a private. The clinic I had been attending suddenly seemed to change on me. Where before you felt the doctor was giving you the time you needed, it now felt as if I were on a conveyor belt and the clinic's mission was less about the patients and more about how many they could get through the door in order to bill. The nurses that used to be so jovial and seemed to like their job now looked stressed as they tried to keep up with the pace. You know something is wrong when you’re coming for medical services and on each visit the nurses while waiting for the doctor uses your visit as a therapy session for themselves. Thinking to myself, who do I send my bill to?
There were some moments when I thought I had found a new provider only to again not have that moment of connect. I even wondered why they don’t have the ten minute dating routine with a room full of doctors so you can quickly find out who you’ll relate to as you move down the row of tables and make quick introductions. Maybe I’m onto a great new idea!